M4 AUTOS is a trusted and experienced licensed vehicle importer in Bangladesh, dealing in high-quality brand-new and reconditioned vehicles. We are committed to maintaining transparency, confidentiality, and professional responsibility in every client relationship.
This Privacy Policy explains how M4 AUTOS collects, stores, uses, processes, shares, and protects personal information received from clients, visitors, buyers, prospective buyers, financial applicants, and users of our website, social media platforms, showroom, booking forms, and communication channels.
By accessing our website, submitting an inquiry, making a booking, visiting our showroom, or using any service of M4 AUTOS, you acknowledge and agree to the terms of this Privacy Policy.
This policy is prepared in line with general business practices in Bangladesh and the developing data protection framework, including Bangladesh's Personal Data Protection Ordinance, 2025 and National Data Governance Ordinance, 2025, which recognize citizens' ownership and consent rights over personal data.
Information We May Collect
M4 AUTOS may collect necessary personal, financial, and service-related information, including but not limited to:
- Full name
- Contact number
- Email address
- Present or permanent address
- National ID, passport, trade license, or TIN/BIN information, where required
- Vehicle inquiry, booking, import, or purchase details
- Payment, transaction, or banking-related information
- Auto loan application-related documents
- Delivery, registration, and BRTA-related information
- Communication records through phone, SMS, WhatsApp, email, social media, or website forms
We collect only the information required for legitimate business, legal, operational, documentation, and customer service purposes.
Purpose of Collecting Information
M4 AUTOS may collect and use personal information for the following purposes:
- To respond to vehicle inquiries
- To confirm bookings and purchase orders
- To process pre-order, auction, shipment, and import-related services
- To prepare documentation for LC, customs, port clearance, registration, delivery, and ownership transfer
- To assist with auto loan applications through banks or financial institutions
- To verify identity, payment, and transaction authenticity
- To provide shipment, delivery, and after-sales updates
- To maintain client records for business and legal compliance
- To send promotional offers, new arrival updates, event notices, or service-related communication
M4 AUTOS shall not use client information for any unlawful, unauthorized, or misleading purpose.
Consent of the Client
By submitting personal information to M4 AUTOS, the client confirms that the information is accurate, voluntarily provided, and may be used by M4 AUTOS for legitimate business and service-related purposes.
Where required, M4 AUTOS may seek additional consent for specific uses such as promotional campaigns, public testimonials, photographs, video content, or marketing-related publication.
Clients may withdraw consent for promotional communication at any time by contacting M4 AUTOS through official communication channels.
Confidentiality & Data Protection
M4 AUTOS treats client information as confidential business data. We take reasonable administrative, technical, and operational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Access to client information is limited to authorized personnel, officers, employees, representatives, service providers, or business partners who require such information for completing official duties or providing client service.
Bangladesh's current data protection framework emphasizes informed consent, transparency, accountability, and safeguards against misuse of personal data.
Sharing of Information with Third Parties
M4 AUTOS does not sell, rent, trade, or commercially misuse client personal information. However, M4 AUTOS may share necessary information with third parties only when required for lawful, business, or service-related purposes, including:
- Banks or financial institutions for auto loan processing
- Customs, port, shipping, clearing, forwarding, or logistics service providers
- BRTA, government offices, law enforcement, or regulatory authorities
- Insurance, registration, documentation, or valuation service providers
- Authorized vendors, IT service providers, payment processors, or business support partners
- Legal advisors, auditors, or professional consultants
Such sharing shall be limited to the purpose for which the information is required.
Legal & Regulatory Disclosure
M4 AUTOS may disclose personal information when required by applicable laws, court order, government authority, regulatory body, law enforcement agency, taxation authority, customs authority, BRTA, or any competent legal authority in Bangladesh.
M4 AUTOS reserves the right to disclose information where it is necessary to protect legal rights, prevent fraud, verify transactions, resolve disputes, enforce company policies, or protect the safety and interest of the company, clients, employees, or the public.
Website Cookies & Digital Tracking
The M4 AUTOS website may use cookies, analytics tools, tracking technologies, or similar systems to improve website performance, understand visitor behavior, maintain security, and enhance user experience.
Cookies may collect general technical information such as browser type, device type, page views, visit duration, location region, traffic source, and browsing behavior.
M4 AUTOS does not intentionally store sensitive financial information, bank details, or confidential identification documents in website cookies.
Users may disable or manage cookies from their browser settings.
Promotional Communication
M4 AUTOS may send promotional communication through phone calls, SMS, email, WhatsApp, Facebook, Instagram, or other official platforms regarding:
- New arrivals
- Vehicle offers
- Import updates
- Campaigns and events
- Service reminders
- Finance and auto loan support
- Special showroom announcements
Clients may request to unsubscribe or stop receiving promotional communication at any time. However, service-related communication regarding bookings, payments, delivery, documentation, or legal matters may still continue where necessary.
Data Retention
M4 AUTOS may retain client information for as long as necessary to complete the purpose for which it was collected, including vehicle purchase, import, registration, warranty, after-sales service, accounting, legal compliance, tax record, dispute resolution, and business record requirements.
After the required retention period, M4 AUTOS may securely delete, archive, anonymize, or restrict access to such information, subject to applicable law and business necessity.
Client Rights
Subject to applicable laws and company verification procedures, clients may request to:
- Access their personal information
- Correct inaccurate or outdated information
- Withdraw consent for promotional communication
- Request deletion of information where legally permissible
- Raise concerns regarding misuse or unauthorized processing
The Personal Data Protection Ordinance framework recognizes rights such as access, correction, deletion, and restrictions regarding automated decisions.
Children & Minors
M4 AUTOS does not intentionally collect personal information from minors for vehicle booking, purchase, finance, or registration purposes without consent from a parent, guardian, or legally authorized person.
If any minor's information is collected due to communication or inquiry, M4 AUTOS may delete, restrict, or process such information only with lawful guardian consent.
Data Storage & Cross-Border Processing
Client information may be stored physically or digitally through secure internal systems, authorized business tools, or third-party platforms used by M4 AUTOS for operational purposes.
Where cloud storage, cross-border systems, or third-party digital platforms are used, M4 AUTOS will take reasonable steps to ensure data is handled securely and only for legitimate business purposes.
Bangladesh's Personal Data Protection Amendment Ordinance, 2026 introduced updated requirements related to data residency for certain categories of data and critical information infrastructure.
Accuracy of Information
Clients are responsible for providing accurate, complete, and updated information to M4 AUTOS.
M4 AUTOS shall not be liable for any delay, rejection, registration issue, loan processing issue, delivery issue, legal issue, or documentation error caused by incorrect, incomplete, false, outdated, or misleading information provided by the client.
Limitation of Liability
While M4 AUTOS takes reasonable steps to protect client information, no digital or physical data storage system can be guaranteed to be completely risk-free.
M4 AUTOS shall not be liable for any unauthorized access, cyber incident, system failure, third-party platform failure, technical error, or force majeure event beyond reasonable control, provided that M4 AUTOS has taken reasonable protective measures.
Changes to This Privacy Policy
M4 AUTOS reserves the right to amend, update, modify, or revise this Privacy Policy at any time due to changes in business operations, legal requirements, technology, government policy, or company practice.
Any updated version shall be published on the official website or relevant communication platform. Continued use of M4 AUTOS services after such an update shall mean acceptance of the revised Privacy Policy.
Contact & Complaint
For any privacy-related query, correction request, unsubscribe request, or complaint, clients may contact M4 AUTOS through our official communication channels.
Final Legal Statement
At M4 AUTOS, privacy, confidentiality, and trust are treated as part of our professional responsibility. We collect and process client information only for lawful, transparent, and service-related purposes. We remain committed to protecting client data with responsibility, professionalism, and integrity.
M4 AUTOS
Brand New & Reconditioned Vehicle Importer
Bangladesh
